Concierge Services

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Our concierge team is available around the clock to make sure you have everything you need for a comfortable stay at Hotel & Residence Roppongi. Please feel free to contact the front desk any time by dialing “9” on your in-room phone.

SURROUNDING AREA/SIGHTSEEING INFORMATION

Our concierge is at your service 24/7. Inquire for assistance with restaurant selection, sightseeing spots, ATM locations, medical services and other information you may need during your time with us. Guests may also avail of extensive resources provided via our Web Concierge.

PUBLIC TRANSPORTATION/RESERVATION ASSISTANCE

Train maps are available at the front desk and our concierge staff is ready to assist with making arrangements for taxis, shuttle buses or other types of transportation. 

TAXI RESERVATION

Please contact to the front desk and book via our concierge at least 30 minutes prior to your departure time. (Please note, certain taxi companies require a booking fee and/or service fee.)

LUGGAGE STORAGE

The concierge is pleased to store luggage after checkout for limited amounts of time, free of charge.

DOMESTIC COURIER SERVICE

Our concierge can assist you in arranging door-to-door parcel delivery by the Kuroneko Yamato Company or Japan Post Yu-Pack Service. Guests can purchase a special packing case at the front desk.

LAUNDRY

Laundry provided by 9:00 a.m. will be returned by 8:00 p.m. on the same day. Any laundry provided after 9:00 a.m. will be returned the following day by 8:00 p.m. Laundry bags are available inside the closet in each guest room. Laundry service is available every day, except for Sundays and holidays.

RENTAL BICYCLES (CogiCogi)

Visitors to the city can use our electric bicycles for sightseeing (limited availability). Hours are 7:00 a.m. to 12:00 p.m. Rate is 500 yen per bike for up to six hours and 1,000 yen for full nine-hour use.

ONE-DAY FITNESS CLUB TICKET (Tipness Roppongi)

Tipness Roppongi fitness club is located near Roppongi Station (7-minute walk from our hotel) and guests can purchase one-day tickets at the front desk for 1,500 yen.

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